Terms & Conditions

Our ecosystem encompasses:

Brijwale is a specialized pilgrimage, cultural, and spiritual service platform dedicated to the sacred Braj Mandal region (including Vrindavan, Mathura, Govardhan, Barsana, Nandgaon, Gokul, and associated holy sites).

• Comprehensive temple information, history, significance, and darshan schedules.
• Curated guided tours, parikrama packages, and pilgrim facilitation services.
• E-commerce retail of authentic devotional items, Tulsi malas, poshak, chandan, attar, and religious literature.
• Pilgrim assistance and yatra advisory services.

• You must be at least 18 years of age or possess the legal capacity to enter into binding agreements under Indian law (the Indian Contract Act, 1872) to create an account, purchase products, or book tours.
• If you are accessing or using the Platform on behalf of a family, group, tour party, or legal entity, you represent and warrant that you have full authority to bind all members of the party to these Terms.
• You agree to provide true, accurate, current, and complete information during registration, inquiry submission, tour booking, and checkout.

• To access certain features (such as order tracking, past booking history, or customized pilgrimage itineraries), you may be required to register a user account.
• You are solely responsible for maintaining the confidentiality of your account credentials (username and password) and for restricting unauthorized access to your devices.
• You agree to notify us immediately of any unauthorized use or security breach involving your account.
• Brijwale reserves the right to suspend, disable, or terminate accounts that provide inaccurate data, violate these Terms, or engage in suspicious or abusive activities.

We endeavor to ensure that all information on the Platform—including temple descriptions, historical narratives, geographic details, maps, and travel guides—is accurate, respectful, and reflective of authentic Braj traditions.

However, general website information is provided for educational, devotional, and planning guidance only. While curated with great care, Brijwale does not warrant that all descriptions, travel distances, or logistical estimates are completely error-free.

Darshan schedules, aarti timings, temple opening/closing hours, festival dates, and entry protocols (including queue management, VIP darshan rules, and dress codes) are determined exclusively by independent temple trusts, devasthan boards, priests, and local district authorities.

Such schedules are subject to sudden change due to lunar tithis, eclipse occurrences, crowd management orders, or administrative mandates without prior notice to Brijwale.

Pilgrims are advised to verify real-time temple guidelines through local announcements and our pilgrim helpdesk. Brijwale is not liable for changes enforced by temple trusts or civil authorities.

Brijwale facilitates guided pilgrimage tours, including 84 Kos Braj Parikrama, Vrindavan Darshan, Mathura-Gokul circuits, Govardhan Parikrama, and custom yatra itineraries.

• All tours are subject to availability, prevailing weather conditions, road traffic regulations, and local administrative guidelines in the Braj region.
• Special assistance requirements (such as senior citizen assistance, wheelchair accessibility, or child seating) must be communicated in advance during inquiry or booking.

In the event of unforeseen circumstances—including extreme weather, traffic diversions, political visits, unexpected temple closures, or religious festival restrictions—Brijwale and its authorized tour partners reserve the right to alter the sequence of the itinerary or substitute alternative sacred sites to ensure pilgrim safety and convenience.

We will make reasonable efforts to notify pilgrims of material changes as soon as practically possible.

Brijwale offers devotional merchandise, including genuine Tulsi malas, Radha Rani poshak, pure Vrindavan chandan, sacred attar, and religious books through our online store.

We strive to display product colors, textures, and dimensions as accurately as possible. Because items such as naturally carved Tulsi wood, handcrafted poshak, and traditional essences involve natural materials and artisanal work, minor variations in color, grain, bead size, and finish are natural and authentic characteristics.

• All prices for tour packages and store products are quoted in Indian Rupees (INR) unless explicitly indicated otherwise.
• Applicable Goods and Services Tax (GST) and shipping charges (for physical merchandise) will be displayed clearly at checkout before final payment confirmation.
• We reserve the right to modify prices at any time. Price modifications will not retroactively affect orders or tour bookings that have already been confirmed and paid in full.

• Payments on the Platform must be made using authorized payment mechanisms (such as credit/debit cards, Net Banking, UPI, or digital wallets) through our integrated, PCI-DSS compliant third-party payment gateways (such as PayU).
• Your transaction is deemed successful once the payment gateway authenticates and returns an authorized confirmation token to our servers.
• Brijwale does not store sensitive cardholder or bank authentication credentials on its servers.

• Tour Bookings: Cancellation terms, eligibility windows, and any applicable administrative fees for tour packages are governed by the specific terms provided at the time of booking and in the applicable tour documentation.
• Product Orders: Products that arrive damaged, defective, or incorrect may be reported to our helpdesk within the inspection window specified in our store policy for replacement or refund.
• Processing: Approved refunds will be processed back to the original source payment method within standard banking and payment gateway processing timeframes.

• Physical merchandise is packaged securely from Vrindavan and dispatched via reputed third-party courier and postal partners.
• Estimated delivery timeframes are indicative and may vary depending on destination geography, public holidays, or courier logistics.
• Brijwale is not responsible for transit delays caused by courier logistics, regional disruptions, strikes, or natural occurrences, but our helpdesk will actively assist in tracking and resolving consignment queries.

• Users may have opportunities to submit reviews, comments, feedback, or photographs relating to their pilgrimage experience.
• By submitting content, you grant Brijwale a non-exclusive, royalty-free, worldwide license to display, publish, and utilize such content on our Platform and promotional materials.
• You agree not to post content that is unlawful, defamatory, abusive, obscene, religiously disrespectful, or infringing upon intellectual property rights. Brijwale reserves the right to moderate or remove user content at its sole discretion.

All content, trademarks, logos, brand names ("Brijwale"), domain names, text, graphics, bespoke temple photographs, audio-visual materials, code, layout, and design on this Platform are the intellectual property of M/S GOSWAMI ENTERPRISES or licensed to us.

You may not copy, reproduce, republish, distribute, scrape, download, or create derivative works from any Platform content without our prior written permission.

You agree not to use the Platform to:

• Violate any applicable local, state, national, or international law.
• Post, transmit, or transmit malicious code, viruses, worms, or disruptive technologies.
• Attempt unauthorized access to our servers, databases, user accounts, or connected infrastructure.
• Interfere with or disrupt the security, integrity, or operation of the Platform.
• Use automated scripts, spiders, scrapers, or crawlers without express authorization.

Our Platform may contain links to external websites, third-party payment gateways, temple trust sites, and social media platforms.

Brijwale does not endorse, control, or assume responsibility for the content, privacy policies, or commercial practices of any third-party website or external provider.

While we strive to ensure 24/7 continuous availability of our Platform, access may occasionally be suspended or restricted for system upgrades, security patches, maintenance, or unplanned server interruptions.

Brijwale shall not be liable if the Platform is unavailable at any time or for any period.

The Platform, services, temple guides, tours, and products are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

While we take meticulous care in preparing temple darshan schedules and travel advice, local temple regulations, religious rites, and administration are beyond our direct control.

To the maximum extent permitted by applicable Indian law, M/S GOSWAMI ENTERPRISES, its proprietors, partners, affiliates, officers, employees, and authorized agents shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising out of or in connection with your use of or inability to use the Platform, tours, or products.

In any event, our aggregate liability for any direct claim arising under these Terms shall not exceed the total amount paid by you to Brijwale for the specific tour booking or product order giving rise to the claim.

Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding data handling.

We reserve the right to revise, update, or replace these Terms at our sole discretion. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of the Platform following the posting of modifications constitutes your binding acceptance of the revised Terms.

• These Terms shall be governed by, interpreted, and construed in accordance with the substantive laws of the Republic of India.
• Any dispute, controversy, claim, or difference arising out of or relating to these Terms, the Platform, tours, bookings, or product purchases shall be subject to the exclusive jurisdiction of the competent courts in Mathura, Uttar Pradesh, India.

For any inquiries, questions regarding these Terms, feedback, or grievance redressal, please contact: