Privacy Policy

This Privacy Policy applies to all users, pilgrims, visitors, and customers ("you" or "User") who interact with Brijwale across our online and offline touchpoints, including:

• Browsing public information regarding temples, darshan timings, aartis, festivals, and sacred destinations in Vrindavan, Mathura, Govardhan, Barsana, Nandgaon, and the wider Braj Mandal region.
• Creating or managing a user account on our Platform.
• Submitting inquiries, custom pilgrimage requests, or contacting our pilgrim helpdesk.
• Discovering, booking, or paying for guided pilgrimage tours, taxi services, and yatra packages.
• Purchasing devotional products, books, tulsi malas, poshak, chandan, or attar through our store.
• Interacting with our customer support team via phone, email, WhatsApp, or contact forms.

We collect information that you provide directly to us, information collected automatically during your visit, and information received from authorized third parties.

We use the collected information for legitimate business, operational, customer service, and devotional support purposes, including:

• Service Delivery & Order Fulfillment: Processing and confirming tour bookings, parikrama arrangements, taxi services, and e-commerce product orders, including shipping and delivery.
• Pilgrim Helpdesk & Communication: Responding to inquiries, answering temple timing questions, sending booking confirmations, sharing itinerary updates, dispatching invoices, and providing real-time support.
• Account Administration: Managing user accounts, enabling secure sign-in, maintaining purchase histories, and verifying user identity.
• Platform Improvement & Optimization: Analyzing traffic patterns, diagnosing technical glitches, optimizing user experience across mobile and desktop devices, and enhancing temple guide content.
• Security & Fraud Prevention: Detecting, preventing, and mitigating fraudulent transactions, unauthorized account access, spam inquiries, and malicious activity.
• Legal & Regulatory Compliance: Complying with applicable Indian laws, accounting standards, taxation rules (GST), dispute resolutions, and lawful government requests.

Brijwale uses cookies, local storage, and similar web technologies to enhance your browsing experience.

You can configure your web browser to reject cookies or alert you when cookies are being placed. However, disabling cookies may limit your ability to use certain interactive features of our Platform.

• Essential / Strictly Necessary Cookies: Required for basic site operation, secure navigation, session management, and remembering your language preference (English or Hindi).
• Functional Cookies: Remember user preferences, such as search filters and recently viewed temples.
• Performance & Analytics Cookies: Help us understand how visitors interact with the site, measure page load speeds, and identify broken links.

We may utilize privacy-conscious web analytics tools (such as Google Analytics and Google Search Console) to evaluate traffic trends, search queries leading to our temple guides, and platform performance. These tools collect aggregated, non-personally identifiable diagnostic and behavioral data.

We do not merge analytics information with personally identifiable customer records without your explicit consent.

To provide a seamless pilgrimage experience, we collaborate with reputable third-party service providers, including:

These service providers are granted access only to the information reasonably necessary to perform their contracted functions and are obligated not to disclose or use the information for any other purpose.

• Hosting & Cloud Infrastructure Providers: For secure hosting, server-side rendering, and data storage.
• Communication & Messaging Services: For automated email notifications, SMS alerts, and WhatsApp customer support.
• Logistics & Courier Partners: For the physical packaging, transit, and delivery of devotional goods, Tulsi malas, and items ordered through our store.
• Travel Operators & Drivers: Local authorized vehicle operators and verified tour guides for executing confirmed pilgrimage itineraries in Mathura, Vrindavan, and Braj Mandal.

When you book a tour or purchase devotional items on Brijwale, payment is executed through third-party payment processors (such as PayU, Razorpay, or authorized bank gateways).

Your payment details are transmitted directly to the payment gateway via industry-standard end-to-end encryption (TLS/SSL). The payment gateway processes your payment and returns a transaction verification token to our system.

We retain only transaction reference numbers, order IDs, payment timestamps, amounts paid, and payment status (Success/Failed/Pending) for record-keeping, tax invoices, and accounting compliance.

We do not sell, rent, trade, or commercialize your personal information to third parties. We may disclose personal data only under the following limited circumstances:

• Service Execution: Sharing delivery details with courier partners or yatra details with assigned drivers and guides.
• Business Transfers: In the event of a merger, restructuring, acquisition, or sale of business assets, customer data may be transferred to the acquiring entity under equivalent privacy protections.
• Legal Obligations: When required by applicable law, court summons, judicial order, or lawful request by Indian law enforcement or regulatory authorities.
• Safety & Rights Protection: To enforce our Terms and Conditions, investigate fraud, protect the safety of pilgrims, or safeguard the rights and property of M/S GOSWAMI ENTERPRISES.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by Indian law, accounting mandates, or tax regulations.

• Account Data: Retained as long as your account remains active or until you request account deletion.
• Transaction & Order Records: Retained for the statutory period required under Indian financial and Goods and Services Tax (GST) laws.
• Inquiry & Helpdesk Logs: Retained for a reasonable operational period to assist with repeat inquiries and quality assurance.

We implement appropriate technical, administrative, and physical security measures to safeguard your personal information against unauthorized access, loss, alteration, or disclosure. These measures include:

• Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption across all web traffic.
• Role-based access controls restricting data access to authorized personnel only.
• Regular software updates, vulnerability monitoring, and firewall protections.

Depending on your jurisdiction and applicable data protection regulations, you possess specific rights regarding your personal information:

To exercise any of these rights, please contact our support team at [email protected].

• Access & Review: You may request a copy of the personal information we hold about you.
• Correction & Update: You can request the correction of inaccurate, incomplete, or outdated personal details.
• Deletion: You may request the deletion of your personal data, subject to legal, tax, or accounting retention requirements.
• Opt-Out of Communications: You may unsubscribe from promotional announcements or newsletters at any time by following the unsubscribe link in our emails or contacting our helpdesk.

Our Platform is not directed toward children under the age of 18 without parental or legal guardian supervision. We do not knowingly collect personal information directly from minors. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately so we can remove the data.

Our Platform contains links to external websites, including official temple trust portals, partner platforms, social media channels, and third-party resources. We have no control over the content, privacy practices, or policies of external sites. We encourage you to review the privacy policy of any third-party website you visit.

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our legal obligations, business practices, or technical architecture. When changes are made, the "Last Updated" date at the top of this document will be revised accordingly. We encourage you to periodically review this page to stay informed about how we protect your information.

If you have any questions, concerns, feedback, or grievances regarding this Privacy Policy or our data handling practices, please contact us at:

This Privacy Policy and any disputes arising out of or related to the handling of personal data shall be governed by and construed in accordance with the laws of India, and shall be subject to the exclusive jurisdiction of the competent courts in Mathura, Uttar Pradesh, India.